Refunds and Returns Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return (refund or exchange), your item must be unused, in the same condition in which you received it and in the original packaging.

Refunds

We refund items if they are defective or damaged. Delivery costs paid (if any) during your order are also included in the reimbursement.

To benefit from a refund, send us an email with a photo of the defect to contact@virgomove.com and we will send you a free return slip. Once we have received and inspected the returned item, we will send you an email to confirm that we have received it and to inform you of our decision on whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.

Trades

We exchange items free of charge if they are defective, damaged or if you wish to change size.

To benefit from an exchange, send us an email with a photo of the defect (if applicable) to contact@virgomove.com and we will send you a free return slip. Once we have received and inspected the returned item, we will send you an email to confirm that we have received it and inform you of our decision on whether to approve or reject your exchange request .

If your request is approved, then your exchange will be processed, and your new item will be delivered to you free of charge, within ten business days.